Our products are all protected by a limited 6-month warranty, which means that if you have any issues in your first 150 days, we’ll fix or replace it.

Orders placed Monday – Friday before 12PM PST will begin processing that day. All orders placed Monday – Friday after 12PM PST will begin processing the next business day. All items take 24-48 hours to process at our warehouse, but please note we do our best to get your order out within 24-48 hours.

We currently do not provide complimentary shipping on any orders.

Ground Shipping: For all orders within the continental U.S., a flat shipping fee of $12 applies.

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, we are always available via info@brooklynaccessorygroup.com to assist.

We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at info@yourstore.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped. In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.